Custom Cushion Returns and Exchanges
We want you to feel confident ordering custom cushions from Easy Breezy Porch Swings. Our Custom Cushions are individually handcrafted specifically for you based on the dimensions, fabric, and specifications selected for your order.
Because these cushions are made specifically for your space and cannot be returned to inventory or resold, Custom Cushion orders are final sale and are not eligible for returns or exchanges due to customer selections, measurement errors, or a change of mind.
Please Measure & Choose Carefully
Before placing your order, please carefully review your measurements, cushion dimensions, fabric selection, and other specifications.
Custom cushions cannot be returned, refunded, or exchanged because of:
- Incorrect measurements provided by the customer
- Ordering the wrong size
- A change of mind
- A preference for a different fabric or color
- The way a color looks in your particular space or lighting
- A preference regarding the fit, look, or feel when the cushions have been made according to the specifications ordered
We strongly recommend ordering fabric swatches before placing your order whenever possible. Colors can look different on screens and may also appear different depending on the lighting and surroundings in your space. These can be ordered directly on the product pages for cushions.
We also encourage you to double-check all measurements before submitting your order. If you have any questions about sizing or measuring, please reach out to us before ordering—we'd much rather help you get it right before your cushions are made.
Our Make It Right Promise
When the problem is ours, that's different.
Our final-sale policy does not apply when your cushions arrive damaged, defective, or different from the specifications you ordered because of an error on our or our manufacturer's part.
This includes:
- Damage from shipping
- A manufacturing or workmanship defect
- Cushions manufactured to the wrong dimensions
- The wrong fabric
- Missing or incorrect components
- Another fulfillment or manufacturing error on our or our manufacturer's part
We'll make it right at no cost to you.
Depending on the situation, we'll repair, remake, replace, exchange, or refund the affected item. If anything needs to be returned, we'll provide the necessary prepaid return shipping label.
There are no fees or return shipping costs when we're correcting a verified defect, damage, or mistake on our end.
Customer Measurement vs. Manufacturing Error
When it comes to sizing, there is an important distinction:
If we made your cushions to the wrong dimensions:
We'll make it right at no cost to you.
If your cushions match the dimensions ordered, but the measurements provided with the order were incorrect:
The cushions are considered correctly manufactured and the order remains final sale.
We may ask you to provide measurements, photos, video, or other information so we can compare the finished cushions with the specifications submitted with your order.
Reporting Damage, Defects or Errors
If you believe there is a problem with your Custom Cushion order, please contact us within 30 days of receiving your order.
The easiest way to reach us is via text at 321-522-5588, and we will respond during our regular business hours.
Please include your order number and a brief description of the issue. We may request photos, video, measurements, or a brief live video call to help us verify the issue and determine the appropriate resolution.
Damage, defects, manufacturing errors, or fulfillment errors must be reported within 30 days of delivery. Claims submitted after 30 days may not be eligible for repair, replacement, exchange, or refund.
A Simple Way to Think About It
Changed your mind?
Because your cushions were custom made specifically for you, they cannot be returned or exchanged.
Don't like the color in your space?
Custom cushions cannot be exchanged for color preference. We strongly recommend ordering fabric swatches before ordering.
Provided the wrong measurements?
If the cushions were correctly manufactured according to the dimensions ordered, they cannot be returned or exchanged.
We manufactured the wrong size or used the wrong fabric?
We'll make it right at no cost to you.
Something arrived damaged or defective?
We'll make it right at no cost to you.
Before You Order
Custom cushions are a wonderful option when you need something made specifically for your space, but customization makes getting the details right especially important.
Before submitting your order:
- Double-check every measurement.
- Confirm the dimensions entered on your order.
- Order fabric swatches when color is important.
- Review your fabric and other selections carefully.
- Contact us with any questions before placing your order.
Once your custom cushions enter production, your selections are considered final.
Questions before ordering? Please reach out. We'd much rather help you choose the right size and fabric before your cushions are made.
The best way to reach us is via text at 321-522-5588, and we will respond during our regular business hours.