Made-to-Order Cushion Returns & Exchanges
We want you to feel confident ordering cushions from Easy Breezy Porch Swings. Our Made-to-Order cushions are handcrafted in the size and fabric you select, but we understand that sometimes you may change your mind, choose the wrong size, or discover that a color looks different in your space than you expected.
That's why our Made-to-Order cushions offer more flexibility than our fully custom cushion products.
Need a Different Color?
If you receive your cushions and decide you'd prefer a different fabric color, you may exchange the cushion covers only for a $50 exchange fee.
You keep your cushion inserts—we don't want you to incur the expense of shipping those bulky inserts back to us.
You'll simply:
- Contact us to request your exchange. The easiest way to reach us text (321-522-5588) and we will respond during our regular business hours.
- Ship the existing cushion covers back to us at your expense.
- Pay the $50 exchange fee.
- We'll have your replacement covers made in your new fabric selection.
We strongly recommend ordering fabric swatches before placing your order whenever possible. Colors can look different on screens and may also appear different depending on the lighting and surroundings in your space.
Why are you only sending the covers? Shipping back your inserts will be unnecessarily pricey as they will no longer be vacuum-sealed.
You have a 30-day window after receiving your order to initiate this return/exchange.
Ordered the Wrong Size?
It happens. If you accidentally order the wrong cushion size and the size you need is available within our Made-to-Order cushion collection, we can exchange your cushions.
You only need to send the cushion covers back to us—you may keep the inserts.
A $50 exchange fee applies, along with any additional cost associated with moving to a larger cushion size. if you are moving down a size, the rebate will be applied to your account minus the exchange fee.
Return shipping for the original covers is the customer's responsibility.
Please contact us before sending anything back so we can confirm the correct replacement size and any applicable price difference.
You have a 30-day window after receiving your order to initiate this return/exchange.
What If the Size I Need Isn't Available?
If you discover that your cushions don't fit because you selected the wrong size or provided incorrect measurements and the size you actually need is not available within our Made-to-Order collection, you may return your order for a refund, less a 10% restocking fee.
Once again, there's no need to ship the bulky cushion inserts back. Only the cushion covers need to be returned.
Return shipping for the covers is the customer's responsibility. You have a 30-day window after receiving your order to initiate this return/exchange.
Changed Your Mind?
If you decide you no longer want your Made-to-Order cushions, you may return your order for a refund, less a 10% restocking fee. You have a 30-day window after receiving your order to initiate this return/exchange.
Only the cushion covers need to be returned—you may keep the inserts. Return shipping for the covers is the customer's responsibility.
Your refund, less the 10% restocking fee, will be processed once we receive the returned covers.
Only UNUSED merchandise may be returned. If your cushions have been used, these are not returnable.
Our Make It Right Promise
The policies above apply when you change your mind, select the wrong size or decide you'd prefer another fabric.
When the problem is ours, that's different.
If your cushions arrive with:
- Damage from shipping
- A manufacturing or workmanship defect
- The wrong fabric
- The wrong size
- Missing or incorrect components
- Another fulfillment error on our or our manufacturer's part
we'll make it right at no cost to you.
Depending on the situation, we'll repair, replace, exchange, or refund the affected item. If anything needs to be returned, we'll provide the necessary prepaid return shipping label.
There are no exchange or restocking fees when we're correcting a verified defect, damage, or mistake on our end.
A Simple Way to Think About It
Changed your color?
We'll exchange your covers for $50 + return shipping.
Ordered the wrong size?
We'll exchange your covers and inserts for $50 + any applicable size upgrade + return shipping. You only send the covers back.
Changed your mind?
You can return the order for a refund less a 10% restocking fee. You only send the covers back.
We made a mistake or something arrived damaged or defective?
We'll make it right at no cost to you.
All of the above is subject to a 30-day window after your order has arrived. No exchanges or returns will be permitted after 30 days.
Questions before ordering? Please reach out. We'd much rather help you choose the right size and fabric before your cushions are made.
The best way to reach us is via text (321-522-5588) and we will respond during our regular business hours.